This is an eBook that’s a good backgrounder on what’s going to happen to workplaces.I like the realisation that experience will drive behaviours:
Across that functional range, a different set of
operations are needed and a new set of
solutions will emerge. The focus will be on
delivering an ‘exceptional experience’ for all
users and visitors to the centralised ‘office’,
whether that’s physically or virtually attending.
As different solutions are created, different skills
will be needed and in place of ‘drive to the
bottom’ Facilities Management focus on costs,
the emphasis will be on delivering high quality
experience as a reward for user attendance.