THE EVOLUTION OF TECHNICAL SUPPORT DURING NEW YORK CITY’S RESPONSE TO THE …

This is a story that’s been repeated at countless organisations. Take a moment to thank your Helpdesk…:

[…] “At the beginning of this pandemic, there were literally more call requests than we had available phone lines,” Rowe said.

“Across City agencies we were dealing with the same vendors for large conference calls and the system couldn’t handle everyone wanting to have a noon conference call at the same time,” he explained. “So we brought on Cisco Webex, Microsoft Teams, and other programs that support video conferencing and remote team work.”

More than just a growing phone system, these new programs expanded the virtual workspace allowing team members to interact, collaborate, and share content fluidly. Features that recently enabled NYC Emergency Management to host a virtual graduation ceremony – for the John D. Solomon Fellowship for Public Service – with 13 individual speakers, multimedia sharing, and a live stream of the event.

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