Walmart scoring execs against one another on security performance

I like this approach but I’d link it more directly to pay. In my days at Orange everyone’s bonus calculation included a measure of the overall customer satisfaction. That meant a focus on making sure customer-facing issues received maximum attention…:

[…] The dashboard, known as the executive scorecard, provides every executive within Walmart with a real-time overview of how they’re performing.

They’re given a grade — A, B, C, D, and F — and ranked against other executives.

They have items to action and as Hixson explained, they’re eager to make sure they don’t drop to the bottom.


Original Article